Returns are a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by Magnetbags by Real Craft to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
|No Returns categories||Face masks are not returnable due to their nature or other reasons. For products, the policy on the product page shall prevail.|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|Correct Product||Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories, freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
Before returning a particular product please takes necessary photographs of the damaged products.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us, Magnetbags. Once the damaged product has been inspected refund will be initiated within 7-14 working days.
Part 3 – General Rules for a successful Return
- In certain cases where the Magnetbags is unable to process a replacement for any reason whatsoever, a refund will be given.
- Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
Magnetbags a Product by Real Craft